Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at trazzointernational@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at trazzointernational@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trazzointernational@gmail.com.
Refund Policy – Trazzo
At Trazzo, we aim to provide the best shopping experience. Please read our refund and return policy carefully.
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1. No Refund, Exchange Only
We currently offer exchange only, not refunds, except in cases of:
Wrong product delivered
Damaged product received
Defective product
If any of these occur, you must contact us within 48 hours of delivery.
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2. Exchange Conditions
To be eligible for an exchange:
The item must be unused and unwashed
Tags must be intact
Original packaging must be included
A clear unboxing video is required as proof for damage/wrong product claims
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3. Items Not Eligible for Exchange
Used or worn products
Products without tags
Sale/discounted items (non-returnable)
Customized products
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4. Exchange Process
1. Contact us at [your email/WhatsApp] within 48 hours
2. Share your order number + unboxing video
3. Once approved, we will arrange pickup or ask you to ship the product
4. After inspection, your exchange will be processed
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5. Cancellation Policy
Orders can be cancelled within 2 hours of placing them.
Once processed/shipped, cancellation is not possible.
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6. Shipping Costs
Shipping charges are non-refundable
Exchange shipping cost may apply (depending on case)